iqCRM is Diebold’s new “best in class” solution that allows customers to extend Customer Relationship Management (CRM) to the ATM sites. This product facilitates “One to One” product advertising or surveys. This means that customers can now target specific consumers with product offers, informational messages, information gathering surveys, priority campaigns, or brand awareness campaigns. What’s more, customers who already have CRM programs established for other touch points, such as call centers, tellers, and direct mail, can integrate iqCRM to add ATMs. |
